In Agile Telecom S.p.A. – a company operating in the SMS messages marketing sector with registered office in Via delle Magliaie, 53, 41012 Carpi MO (the “Company”, “Agile” or the “Data Controller”) – we guarantee compliance with the rules on the protection of personal data. We therefore provide the following information about the processing of data that you may disclose to us or that we may collect when you browse our Website or when you use our App.
In this policy, these terms have the following meanings:
App: the application that can be downloaded from our Website that allows us to check and improve the routing of SMS messages sent by Agile (more information here).
Customer(s): the natural person who has created an account to use our App.
Personal Information: Information that identifies or enables us to identify a Customer or User (e.g., first and last name, date of birth, email address).
User(s): anyone who visits our Website.
Privacy for customers
This section applies to all Personal Data of a Customer collected by us and processed by us as data controller during the download or use of our App. If you are not our Customer, please refer to the Users section of this policy.
What Personal Data do we process
Personal Data that you voluntarily provide to create an account and download our App.
In some parts of our Website you may be asked to voluntarily , ,provide the following information that are necessary to register for an account or purchase our App:
(i) registration data (e.g. name, surname, e-mail address, user name, password, residential address).
Personal data that is automatically collected when you use our App.
When you use our App, we collect the following information:
(i) information about the devices used to access the App (e.g. your IP address);
(ii) telephone number (including country code) and the related operator of the SIM card(s) associated with the App by the Customer;
(iii) text of messages sent by Agile to the Customer’s SIM card(s);
(iv) technical information relating to the receipt of messages sent by Agile on the SIM card(s) (e.g. total number of SIM cards enabled; date of receipt of the SMS message; GSM signal; telephone number identifying the data exchange centre of the mobile network, Short Message Service Centre, which transmitted the message).
Personal data that is automatically collected when we send you e-mails or communications.
When we send you emails or communications we use tracking systems, such as pixels or web beacons, to detect the opening of a message, clicks made on hyperlinks contained within the email, from which IP address or browser type the email is opened, and other similar details.
How we use Personal Data
We use your Personal Data to
(i) provide, improve and support our App;
(ii) conduct research and analysis on our App;
(iv) prevent, detect and deter fraudulent, dangerous, unauthorized or illegal activities;
(v) promote our services and develop new offers;
(vi) send you communications;
(vii) comply with any legal requirements or respond to any requests from public authorities;
(viii) communicate directly with you, answer your questions or provide you with assistance and support.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
This section applies to all Personal Data collected and processed by us as data controller while browsing our Website.
Personal Data that you voluntarily provide when you browse our Website.
In some parts of the Website you may be asked to voluntarily provide Personal Data in order to activate your subscription to our newsletter or to forward questions and requests.
Personal Data is collected automatically when we send you e-mails or communications.
When we send you emails or communications we use tracking systems, such as pixels or web beacons, to detect the opening of a message, clicks made on hyperlinks contained within the email, from what IP address or browser type the email is opened, and other similar details.
How we use Personal Data
We use your Personal Data to:
(i) collect anonymous statistical information about the use of the site and to improve its usability;
(ii) monitor how you use the Website;
(iii) respond to questions and requests made through our Website;
(iv) activate accounts;
(v) send out newsletters, commercial material, updates on our activities and promotional communications and invitations to events. What is the legal basis of the treatment
The legal basis for the processing of Personal Data that is automatically collected when you browse our Website is, as the case may be: (i) the legitimate interest in making the features of the site usable following your access; (ii) the consent freely given in accordance with our Cookies Policy.
The legal basis for the processing of Personal Data that you voluntarily provide when browsing our Website or that is automatically collected when we send you e-mails or communications is the consent that you freely provide and in this case the refusal will make it impossible for Agile to send you newsletters and advertising material or invitations to our events and initiatives.
What security measures do we take
We process your Personal Data using electronic or automated tools, or through manual processing, such as to ensure the security of your data in any case.
You can find here more information about our security measures.
How long do we keep your Personal Data?
We retain your Personal Data for the time strictly necessary for the purposes for which it was collected, in accordance with current legislation.
In any event, we have adopted procedures that prohibit the storage of Personal Data indefinitely and, therefore, we limit the storage time, in accordance with the principle of minimizing the processing of data
Who are the authorized subjects and the persons in charge of processing your data>
our Personal Data is processed by our specifically appointed and authorized employees.
If necessary or essential for the purposes indicated, we share your Personal Data with third parties appointed as data processors, namely: companies that are part of our group of companies; persons, companies, associations or professional firms that provide assistance and advice to our company; companies, entities, associations that provide services related to and instrumental to the fulfilment of the purposes indicated above (analysis and market research service, credit card payment management, maintenance of computer systems).
With your specific consent, your Personal Data may be transferred abroad, to companies that are part of our group of companies or not, even outside the European Union in the forms and manner provided for by current legislation ensuring in any case an adequate level of protection.
In any event, your Personal Data will never be disclosed.
What are your rights?
At any time you can access your Personal Data, object to the processing or request the erasure, recti or updating of any personal information we collect, exercising the right to the restriction of the processing and the right to data portability, by sending an email to firstname.lastname@example.org
If we have collected and are processing personal data on the basis of your specific consent, you may revoke it at any time.
If necessary, you can also submit a complaint to the local Data Protection Authority . Here you will find the contact details of the Data Protection Authority operating in the EEA (European Economic Area) area.
Last Update 04/06/2019